Privacy Policy

Last updated: April 30, 2026
 

This Privacy Policy explains how Dream Skin Aesthetics Company ("Dream Skin," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, book an appointment, receive a treatment, or communicate with us by phone, text, or email.

By using our services, you agree to the practices described in this policy.
 

1. Information We Collect

We collect personal information in the following ways:

• Information you provide directly: name, phone number, email address, mailing address, date of birth, payment details, skin concerns, treatment history, medical information relevant to treatment safety, and photographs (with your express consent).

• Information from your interactions: appointment history, treatment notes, communication records (texts, emails, call summaries from our AI assistant Ava), and feedback you provide.

• Information from our website: browser type, device type, IP address, and general usage data through cookies and analytics tools.
   

2. How We Use Your Information

We use your information to:

• Schedule, deliver, and follow up on treatments

• Communicate with you about appointments, treatment plans, post-care, and account matters

• Send promotional messages (only with your consent — see SMS Terms below)

• Process payments

• Maintain accurate medical and treatment records

• Improve our services and understand client needs

• Comply with legal and regulatory obligations
   

3. How We Share Your Information

We share information only with trusted service providers who help us run Dream Skin, and only as needed to provide our services to you:

• Booking platform (Jane App) — to manage appointments

• AI assistant platform (Vapi) — which powers Ava, our voice and SMS receptionist

• SMS provider (Twilio) — to deliver text messages

• Payment processor — to process payments securely

• Legal and regulatory authorities — when required by law

SMS consent is not shared with third parties or affiliates for marketing purposes. Phone numbers collected for SMS communications are used only to send messages from Dream Skin and are not sold, rented, or transferred to outside marketers.
 

4. Your Rights

You can:

• Request a copy of the personal information we hold about you

• Ask us to correct or update inaccurate information

• Withdraw consent for marketing communications at any time

• Request deletion of your information, subject to legal retention requirements

• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at thedreamskincompany@gmail.com.
 

5. Data Retention

We retain personal and treatment information for as long as you remain a client and for the period required by British Columbia and federal record-keeping laws after your last visit (typically 7 years for medical and treatment records, longer where required).
 

6. Security

We use industry-standard safeguards to protect your information, including encrypted transmission, access controls, and secure storage with our trusted service providers. No system is 100% secure, but we work to keep your data protected.
 

7. Children's Privacy

Our services are not directed to anyone under the age of 16. We do not knowingly collect personal information from minors without parental consent.
 

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy